Shipping policy

Effective Date: June 10, 2025
Last Updated: June 10, 2025

Hotex ships all orders directly from China. This Shipping Policy outlines how we process and deliver orders placed through our website www.hotexinternational.com.

1. Order Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and public holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Time

We offer international shipping via trusted logistics providers such as DHL, FedEx, UPS, EMS, or registered postal services.
Estimated delivery time varies by destination:

Region	Estimated Delivery Time
Asia	5–10 business days
Europe	7–15 business days
North America	7–15 business days
Oceania	10–18 business days
Middle East/Africa	10–20 business days

Please note that delivery delays may occur due to customs clearance or force majeure events.

3. Shipping Fees

Shipping charges are calculated at checkout based on the destination, package weight, and shipping method.
In some cases, free shipping may be offered for bulk or promotional orders.

4. Customs, Duties & Taxes

All international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the buyer and are not included in the product or shipping price. We are not responsible for delays caused by customs.

5. Address Accuracy

Please ensure that your shipping address is complete and correct before submitting your order.
Hotex is not responsible for delivery issues arising from incorrect or incomplete addresses.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at sales@hotexinternational.com within 7 days of delivery.
We will work with the shipping carrier to investigate and resolve the issue.

7. Contact

If you have any questions regarding shipping, please email us at:
📧 sales@hotexinternational.com